Effective Date: January 1, 2024
Thank you for choosing LexiClean. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lexiclean.com, use our services, or engage with us in any manner.
1. Information We Collect
We may collect personal information that you provide directly to us when you:
- Request a quote or schedule a service
- Communicate with us through email, phone, or our website
- Participate in surveys or promotions
- Provide feedback or reviews
The types of personal information we may collect include:
- Contact information (name, email address, phone number)
- Address information (billing and service address)
- Payment information (credit card details, billing address)
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To provide and manage our services, including scheduling appointments and delivering cleaning services
- To process payments and invoices
- To communicate with you, including responding to your inquiries and providing customer support
- To send you updates, promotions, and marketing materials (you may opt-out at any time)
- To improve our services and develop new offerings
- To comply with legal obligations
3. How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:
- With service providers and contractors who assist us in delivering our services (e.g., payment processors, IT service providers)
- When required by law or to protect our rights
4. Security of Your Information
We implement reasonable security measures to protect the confidentiality and security of your personal information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
5. Your Choices and Rights
You have the right to:
- Access and update your personal information
- Request deletion of your personal information (subject to legal obligations)
- Opt-out of receiving marketing communications
6. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Privacy Policy periodically for any updates.
8. Contact Us
If you have any questions about this Privacy Policy or our practices, please contact us at: [email protected]
9. Consent
By using our website or services, you consent to the terms of this Privacy Policy. This Privacy Policy applies solely to information collected by LexiClean. It does not apply to third-party websites or services that may be accessible through links from our website. We are not responsible for the privacy practices of these third parties.
Thank you for trusting LexiClean with your rug and carpet cleaning needs.